Resolve Error 0x8007065E: Troubleshoot and Fix

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What is 0x8007065E?

0x8007065E is a Windows Update error code indicating a failure during data retrieval. This error suggests the system was unable to retrieve the necessary information for an update, often due to a communication problem between the computer and the update servers.

Common Causes of 0x8007065E

  • Insufficient system resources available during the update.
  • Corrupted files within the update cache.
  • Disruptions in connectivity with the update server.
  • Conflicts with the system’s security software that may be mistakenly blocking the update process.

How to Diagnose 0x8007065E

For initial diagnostics:

  • Ensure your internet connection is stable and uninterrupted.
  • Check for sufficient disk space on your system to accommodate the update.
  • Review the Windows Update log via the Event Viewer for specific error messages.

Step-by-Step Solutions to Fix 0x8007065E

Method 1: Clear the Windows Update Cache

  • Stop the Windows Update service by typing ‘services.msc’ into the search bar, finding ‘Windows Update,’ and selecting ‘Stop.’
  • Empty the contents of C:\Windows\SoftwareDistribution\Download.
  • Restart the Windows Update service through the ‘services.msc’ window.

Method 2: Disable Antivirus and Firewall Temporarily

  • Temporarily turn off any third-party antivirus or firewall software and attempt the update again.

Method 3: Use the Windows Update Troubleshooter

  • Navigate to ‘Settings’ > ‘Update & Security’ > ‘Troubleshoot’.
  • Select ‘Windows Update’ to run the troubleshooter.

Method 4: Run the System File Checker (SFC) Tool

  • To open the command prompt, type ‘cmd’ in the search box, right-click on ‘Command Prompt,’ and choose ‘Run as administrator.’
  • Enter ‘sfc /scannow’ and press Enter.


  • Disabling security software can leave your system vulnerable, so ensure you re-enable it after the update process.

Advanced Troubleshooting

Should the error persist:

  • Deploy the DISM (Deployment Image Service and Management Tool) to repair Windows Update components.

For intricate system issues:

  • A professional can provide assistance, especially if the problem involves deep system file corrections or advanced configurations.

Preventing Future 0x8007065E Issues

To mitigate the risk of recurrence:

  • Frequently check and install available system updates.
  • Maintain a clean and organized file system to prevent data retrieval conflicts.
  • Regularly monitor system performance and resource availability.

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