Resolve Error 0x80096010: Troubleshoot and Fix

Man sitting in front of a computer, looking concerned.

What is 0x80096010?

The error code 0x80096010 signifies a certification validation error when using Windows operating systems. This occurs when the system is unable to verify the certificate of a file that’s being installed or run. It’s a signal that the system distrusts the file’s origin or integrity, which is critical for maintaining system security.

Common Causes of 0x80096010

  • The digital signature of a downloaded file can’t be verified.
  • Security certificates related to Windows Update are missing or expired.
  • System files integral to the certificate validation process are corrupted.
  • Incorrect system date and time, leading to certificate validation issues.

How to Diagnose 0x80096010

  • Begin by checking system time and date settings for accuracy.
  • Examine the update history to identify any update-related errors.
  • Use Event Viewer by pressing Win + R, typing ‘eventvwr.msc’, and hitting Enter to investigate related error logs.
  • Run a system scan to check for file corruption. To do this, type ‘cmd’ in the search bar, right-click on ‘Command Prompt’ and select ‘Run as administrator’, then type ‘sfc /scannow’ and press Enter.

Step-by-Step Solutions to Fix 0x80096010

Method 1: Update Date and Time Settings

  • Press Win + I, select ‘Time & Language’, and ensure settings are correct.
  • Enable ‘Set time automatically’ and ‘Set time zone automatically’.

Method 2: Run the Windows Update Troubleshooter

  • Navigate to ‘Settings’ > ‘Update & Security’ > ‘Troubleshoot’.
  • Select ‘Windows Update’, then run the troubleshooter.

Method 3: Manually Install the Certificates

  • If a specific certificate is identified as untrusted, download the root certificate from a trusted source and install it manually.

Method 4: Clear the Windows Update Cache

  • Type ‘services.msc’ in the search bar, find ‘Windows Update’ in the list, right-click, and select ‘Stop’.
  • Navigate to C:\Windows\SoftwareDistribution\Download and delete its contents.
  • Go back to ‘services.msc’ and start the Windows Update service again.

Advanced Troubleshooting:

  • Running DISM (Deployment Image Service and Management Tool) to repair Windows Update components. Open Command Prompt as an administrator and type ‘DISM /Online /Cleanup-Image /RestoreHealth’.
  • Check for driver updates, which can be done through the device manager. Access this by right-clicking ‘This PC’ on your desktop, selecting ‘Manage’, and then ‘Device Manager’.
  • If confident, review the relevant security policies via ‘secpol.msc’ to ensure they are not misconfigured.

Professional help is recommended for:

  • Deep system file corruption repair.
  • Advanced security policy configuration.

Preventing Future 0x80096010 Issues

  • Keep your system updated, including Windows and all drivers.
  • Maintain accurate system time.
  • Regularly validate system files’ integrity via the System File Checker tool.
  • Ensure security certificates are up-to-date and trusted.

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